Strategic Training Design for Usability Testing
Strategic Training Design for Usability Testing
Strategic Training Design for Usability Testing
Balancing clarity and authenticity to support a formative study.
Balancing clarity and authenticity to support a formative study.
Balancing clarity and authenticity to support a formative study.
Learn more
Learn more
Project Summary
Project Summary
3 weeks
3 weeks
Overview
Overview
Project Type:
Project Type:
UX Research Preparation
UX Research Preparation
Platform:
navify Digital Pathology
navify Digital Pathology
Role:
Role:
UX Designer
UX Designer
Focus Areas:
Focus Areas:
Usability Testing, Training Design, Cross-functional Collaboration, Video Creation
Usability Testing, Training Design, Cross-functional Collaboration, Video Creation
Created clear, concise training videos for a formative usability study, balancing instructional depth to ensure authentic feedback. The videos received positive internal feedback and contributed to a successful, smooth-running test.
Created clear, concise training videos for a formative usability study, balancing instructional depth to ensure authentic feedback. The videos received positive internal feedback and contributed to a successful, smooth-running test.
The Challenge
The Challenge
We needed to prepare participants for a formative usability study on the navify Digital Pathology platform. The training had to provide enough context to reduce confusion, but not so much that it primed behavior or compromised the authenticity of usability data.
We needed to prepare participants for a formative usability study on the navify Digital Pathology platform. The training had to provide enough context to reduce confusion, but not so much that it primed behavior or compromised the authenticity of usability data.
Design Process
Design Process
I collaborated with the Human Factors Engineer to align with the use error analysis, determining where more or less training emphasis was appropriate. At the same time, I worked with the Customer Relations team to ensure the videos reflected real-world training expectations. I also consulted other UX designers and the internal consulting team leading the study to align on scope and delivery.
I collaborated with the Human Factors Engineer to align with the use error analysis, determining where more or less training emphasis was appropriate. At the same time, I worked with the Customer Relations team to ensure the videos reflected real-world training expectations. I also consulted other UX designers and the internal consulting team leading the study to align on scope and delivery.
Final Solution and Impact
Final Solution and Impact
Reflection
Reflection
This project underscored the value of intentionally balanced training—enough to support users without priming their behavior. Collaborating closely with Human Factors and Customer Relations helped ensure the content was both strategically focused and representative of real-world conditions. Personally, the project also reinforced the importance of adaptability—delivering high-quality results quickly using only basic, readily available tools.
This project underscored the value of intentionally balanced training—enough to support users without priming their behavior. Collaborating closely with Human Factors and Customer Relations helped ensure the content was both strategically focused and representative of real-world conditions. Personally, the project also reinforced the importance of adaptability—delivering high-quality results quickly using only basic, readily available tools.
